Category: Employee Information

Our time zone is Eastern Standard Time (EST). Monday-Friday Morning Shift:                    9 AM – 1 PM Mid-day Shift:                     1 PM – 5 PM Evening:                               4PM – 8 PM Saturday Weekend Morning Shift:       9 AM -1 PM Weekend Mid-day Shift:… Continue reading Work Hours

To give you an idea of what is expected of your performance and what we hope to accomplishtogether: ACHIEVE.  Have the natural disposition to fixate on achieving your own revenue goal. Block out distractions. Be focused and move forward, regardless of the circumstances. COMMUNICATE. Demonstrate accuracy, completeness, clarity and conciseness in verbal and written communications; expresses ideas effectively and adjusts… Continue reading Behavior

Breaking Rules If an Agent breaks any of the Call Center Disciplinary Rules or Golden rules that have been set forth, the following reprimands can be expected: First Offense: Not receiving any commissions that week Second Offense: Suspension Third Offense: Termination