To give you an idea of what is expected of your performance and what we hope to accomplishtogether:
- ACHIEVE. Have the natural disposition to fixate on achieving your own revenue goal. Block out distractions. Be focused and move forward, regardless of the circumstances.
- COMMUNICATE. Demonstrate accuracy, completeness, clarity and conciseness in verbal and written communications; expresses ideas effectively and adjusts communications to the need of the customer and the team.
- UNDERSTAND. Proactively seek to constructively resolve issues or problems involving their job.
- RESPECT. Keep customers and co-workers as the primary focus. Demonstrate courteous, kind behavior when dealing with customers and coworkers; dignity, respect and empathy.
- PROFESSIONALISM AND DRAMA FREE. Present yourself in a professional, positive/enthusiastic and approachable manner. Take pride and ownership in working enthusiastically, on time, an effectively with others to accomplish objectives.
- QUALITY & PRODUCTIVITY. High caliber of work accomplished. Work is accurate, organized, timely and detail-oriented. Utilize time and resources efficiently without waste.
- TEAMWORK. Work effectively with the team, accomplishing organizational goals.
- EFFICIENCY. We have a certain amount of calls that needs to be made an hourly basis, and a pre-established amount of kepts (appointments that show up to the dealership) that each agent needs to have on a monthly basis. This is subject to change, you will be informed by the manager or your supervisor should this occur.