Thank you for calling CarVision Mitsubishi, this is (agent’s name). How can I help you drive today? Yes! Am I speaking with (customer’s first and last name)? (customer’s first name)! we were calling you because (referrer) used you as a referral to get his/her car with us. Are you familiar with (referrer)? Great! Well, I have great news… Continue reading Referrals Inbound Call
Author: Nestor Calderon
Auto Loan Request Inbound Call
Thank you for calling CarVision Mitsubishi, this is (agent’s name). How can I help you drive today?Am I speaking with (customer’s first name)? *Note in Five9 & VinSolutions* Hi (customer’s first name), we were calling you regarding your recent interest in getting an Auto Loan, is that correct? Excellent (customer’s first name)! I have great news for you,… Continue reading Auto Loan Request Inbound Call
Auto Loan Request Outbound Call
Hello, Good Morning / Afternoon, Am I speaking with (customer’s first and last name)?Hi (customer’s first name), this is (agent’s name) on a recorded line with CarVision Mitsubishi. How are you doing today? (customer’s first name), I’m calling regarding your recent interest in getting an Auto Loan, is that correct? Excellent (customer’s first name)! I have great news for you, we… Continue reading Auto Loan Request Outbound Call
Objection Handling / Rebuttals
What you guys do? We believe, that driving a car should be a right that everyone should have, regardless of their credit history. Bad Credit / No Credit / Repos or Bankruptcy…. No Problem! Carvision Mitsubishi has been helping over 20,000 people since 2008. We have a 100% Application Acceptance Policy AND 9 Out of 10 People Drive Out… Continue reading Objection Handling / Rebuttals
Carvision Mitsubishi
It’s been 20 years since the opening of the first Car Vision dealership and we can’t remember one day where we didn’t welcome every single person as family into our house. Our team is the extension of our family and we take pride in the successes accomplishments of each one of them. Car Vision Mitsubishi’s… Continue reading Carvision Mitsubishi
Vinsolutions
Vinsolutions is an automotive dealership CRM in which we store all the information of our customers and keep a track from the day of the first contact until we put them on a vehicle. It can send text messages and emails, but only if the customers opt in. Customer relationship management (CRM) is an approach… Continue reading Vinsolutions
Five9
Five9 is a software that allows us to handle all type of phone calls and campaigns in our call center. This part of the training is very important since understanding every single part of it means having better results in your work shift. Click here to log in.
What You Can and Can’t Say
Updated As of 9/23/16 1. Start today, 100% Application Review Policy YES NO We Review all applications You are Pre-Approved You Can Apply with us today You are Approved You Can Come in and Apply to see if you qualify You can/could Get a Car 2. Fresh Beginnings: Repos, Bankruptcy, Liens, No Credit or Divorce? You COULD… Continue reading What You Can and Can’t Say
Closing the Sale: 9 Common Objections
Understanding Credit Score
Understanding Credit Score Warning* Under no Circumstances are you allowed to discuss or give Advice on Credit or Credit Scores. Only people qualified by law are authorized to do so. Information provided in this section is purely for your understanding only. It is important to understand one main aspect before delving into call scripts, Credit… Continue reading Understanding Credit Score