Our time zone is Eastern Standard Time (EST). Monday-Friday Morning Shift: 9 AM – 1 PM Mid-day Shift: 1 PM – 5 PM Evening: 4PM – 8 PM Saturday Weekend Morning Shift: 9 AM -1 PM Weekend Mid-day Shift:… Continue reading Work Hours
Author: Nestor Calderon
Behavior
To give you an idea of what is expected of your performance and what we hope to accomplishtogether: ACHIEVE. Have the natural disposition to fixate on achieving your own revenue goal. Block out distractions. Be focused and move forward, regardless of the circumstances. COMMUNICATE. Demonstrate accuracy, completeness, clarity and conciseness in verbal and written communications; expresses ideas effectively and adjusts… Continue reading Behavior
Disciplinary: Three Strikes
Breaking Rules If an Agent breaks any of the Call Center Disciplinary Rules or Golden rules that have been set forth, the following reprimands can be expected: First Offense: Not receiving any commissions that week Second Offense: Suspension Third Offense: Termination
No Show Outbound Call
Hello, Good Morning / Afternoon, Am I speaking with (customer’s first and last name)? Hi (customer’s first and last name)! This is (agent’s name) on a recorded line with Carvision Mitsubishi. How are you doing today? (customer’s first name), I’m calling you about the appointment that we had yesterday. Were you able to make it? – If so:… Continue reading No Show Outbound Call
No Show Inbound Call
Thank you for calling Carvision Mitsubishi, this is (agent’s name). How can I help you drive today? Yes! Am I speaking with (customer’s first and last name)? (customer’s first name), we were calling you about the appointment that we had yesterday. Were you able to make it? – If so: What happened? – If not: I understand,… Continue reading No Show Inbound Call
Peoples Commerce (Drivehere) Inbound Call
Thank you for calling CarVision Mitsubishi, this is (agent’s name). How can I help you drive today?May I have your name please? * Note in Five9 & VinSolutions* Oh hi (customer’s first name)! We were calling because we have excellent news for you. Since you have been doing great with your payments with DriveHere.com, you are an extremely… Continue reading Peoples Commerce (Drivehere) Inbound Call
Previous Customers Inbound Call
Thank you for calling CarVision Mitsubishi, this is (agent’s name). How can I help you drive today? Yes! Am I speaking with (customer’s first and last name)? (customer’s first name), we were calling regarding the (year/make/model) that you bought from CarVision back in (year delivered), do you recall? Excellent (customer’s first name)! I reached out because I have great… Continue reading Previous Customers Inbound Call
Previous Customers Outbound Call
Hello, Good Morning / Afternoon, Am I speaking with (customer’s first and last name)? Hi (customer’s first name), this is (agent’s name) from CarVision Mitsubishi on a recorded line. How are you doing today? (customer’s first name) , I’m calling regarding the (year/make/model) that you bought from CarVision back in (year delivered), do you recall? Excellent (customer’s first name)! I… Continue reading Previous Customers Outbound Call
Peoples Commerce (Drivehere) Outbound Call
Hello, Good Morning / Afternoon, Am I speaking with (customer’s first and last name)? Hi (customer’s first name), this is (agent’s name) on a recorded line with CarVision Mitsubishi. How are you doing today? Excellent (agent’s name)! I’m calling because I have an excellent news for you. Since you have been doing great with your payments with DriveHere.com, you are… Continue reading Peoples Commerce (Drivehere) Outbound Call
Referrals Outbound Call
Hello, Good Morning / Afternoon, Am I speaking with (customer’s first and last name)? Hi (customer’s first name), this is (agent’s name) from CarVision Mitsubishi on a recorded line. How are you doing today? (customer’s first name) I’m just calling you because (referrer) used you as a referral to get his/her car with us. Are you familiar with (referrer)?… Continue reading Referrals Outbound Call